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"A service stretched but patients are suffering..."

After a huge fight to get a home assessment, after being unfairly discharged (as I had been admitted into another hospital for my long term physical ailments) I was told by the psychiatrist that I had mild anxiety. Despite being told for the last twenty years by other medical professionals that I was depressed, severely anxious, agoraphobic and an insomniac.

I was then given a prescription for my anxiety, which when checked on another hospital's website for potential harmful interactions with the meds I am on for my physical ailments, declared a potential harmful interaction (and I have been told to avoid it).

I was given a load of literature to sort through my self in order to get further help outside of the mental health team.

All of it amounted to a waste of time.

The St Helens Advocacy Hub said they only dealt with people, ill with housing issues. Other Advocacy agents I approached for support said they couldn't help me as I was out of the area.

A supposedly "home help" leaflet turned out to be an alternate holistic therapy organisation, who charged for their services. I reluctantly contacted them about home visits and never heard back.

I was offered CBT (which I've done several times before and it has been a waste of time) but the NHS service provider said they did not offer a home visit scheme, when I explained my difficulty in getting to them. They could meet me at a doctor's surgery in St Helens but could not come out to my GP surgery in my own home town.

My GP put in a request for a second opinion assessment for my mental health and still I have heard nothing back from this team, who has completely destroyed my trust of the mental health services of St Helens and of the feeble help they offer.

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Responses

Response from North West Boroughs Healthcare Trust Complaints Department, Complaints, PALS & Compliments Officer, North West Boroughs Healthcare NHS Foundation Trust 6 years ago
North West Boroughs Healthcare Trust Complaints Department
Complaints, PALS & Compliments Officer,
North West Boroughs Healthcare NHS Foundation Trust
Submitted on 27/10/2017 at 16:05
Published on Care Opinion at 16:08


Dear Anonymous

Thank you for the taking the time to post your comments.

My name is Katherine Earlam and I am a PALS officer for the Trust.

I was very sorry to hear of your experiences and I would like to offer my apologies.

I would like to assure you that this is not the level of service we expect as a Trust.

Your comments will be passed onto the team and I would welcome the opportunity to speak with you so that I can help to resolve your concerns.

My contact details are:

Number: 01925 664450

E-mail: complaints@NWBH.nhs.uk

My hours of work this week: 9.00 am – 5.00 pm

Once again I would like to thank you for taking the time to tell us about your experience. We sincerely value your feedback as this will help us to improve our services for other people in the future.

Kind regards

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