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"Orthopaedics"

About: Hospital Of St Cross / Trauma and orthopaedics University Hospital (Coventry) / Trauma and orthopaedics

(as a service user),

Last week I had knee surgery to repair a root tear at Rugby Day Surgery. This surgery was quickly arranged following an appointment at the urgent knee clinic. Whilst it took some time to get this initial appointment following my MRI scan results it was quickly explained to me how serious the damage to my knee was and surgery was needed. I was booked in for the following Friday. The procedure was explained in detail by Mr Middleton and completed successfully. The team on Day surgery were fantastic from the ward manager that admitted me to the HCA who brought me a drink, nothing was too much trouble. Sophie the physio was fab teaching me how to use crutches and going up the stairs I didn’t feel rushed at any point despite me trying to get home ASAP. I work in the NHS therefore appreciate the time pressures and shortness of staff we sometimes experience but this did not affect the care I was provided in any way whatsoever.

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Responses

Response from Sarah Dakin, Communications Manager, University Hospitals Coventry and Warwickshire NHS Trust 6 years ago
Sarah Dakin
Communications Manager,
University Hospitals Coventry and Warwickshire NHS Trust
Submitted on 16/10/2017 at 16:07
Published on Care Opinion at 16:27


Thank you so much for your positive review about day surgery at the Hospital of St Cross following your recent knee surgery. I hope you are continuing to recover well after your operation.

I was really pleased to hear you describe the whole team as "fantastic", and your particular praise for the surgeon who performed your operation, and the physiotherapist who made sure you were ready to go home to continue your recovery. I was also pleased to read that your surgery had been arranged soon after your appointment.

We are grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and I will be passing on your kind comments to the team who cared for you so well. Thank you again for sharing your views on Care Opinion.

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