This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Pharmacy feedback

Posted By Brooklands

"Pharmacy feedback"

About: Stoke Mandeville Hospital

(as the patient),

I had occasion to come to the hospital recently.  My consultant gave me a hospital prescription.  Having walked round 1/2 the building. (I have a hip on the blink) only to be told when I got to the pharmacy there was a 3/4 of an hour wait.

 After that time I asked if my prescription was ready- No.   So I waited another 1/2 hour  only to be told I had been called twice.

All the seats opposite the pharmacy were taken so I had gone a little further down the room.  My hearing is not too bad but I worry about people who are deaf..

Is it not possible to have some sort of loud speaker system or numbers that flash up?   (There is a number already on the slip exchanged for the prescription.)

Stoke Mandeville is the largest hospital in Bucks with a reasonably good reputation.  The system at present does not match up to that

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Julia Phelan, Complaints Manager, Buckinghamshire Healthcare NHS Trust 6 years ago
Julia Phelan
Complaints Manager,
Buckinghamshire Healthcare NHS Trust

Submitted on 16/10/2017 at 10:34
Published on Care Opinion at 10:43

Dear Brooklands

We are so sorry to read of your recent experience of our Pharmacy services at Stoke Mandeville Hospital.

Buckinghamshire Healthcare NHS Trust appreciates that feedback from patients is invaluable in helping us shape how we work in the future. We would be grateful if you could spare the time to help us understand more about your experience of our services, so that we may have the opportunity to learn where we can improve.

If you are happy to share more detail about your specific experience, please contact our dedicated Patient Advice and Liaison Service (PALS) on 01296 316042 or email PALS@buckshealthcare.nhs.uk
Kind regards

Patient Advice Liaison Service (BHT)

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Brooklands (the patient)

Thank you for your response. I do not need to go any further with this. My original email was just a suggestion and a bit of feedback.

I suppose it would be nice to know if the suggestion of a number system or tannoy would be considered.

Opinions
Next Response j
Previous Response k