"Not treated as a valued patient"

As I needed a wound cleaned and redressed at the weekend, I rang Purley hub on Friday to see if a nurse was in attendance. I was told they were, and to get there "as early as possible".

I arrived before 8.30 am, filled in the form, clearly stating I needed a wound redressed, and waited.

Eventually approx 2hrs later I saw a dr. They did not redress/repack wounds and said nurse was arriving at 10.30. They took history details but I felt they were killing time until the nurses arrival.

I sat in the waiting room again and approx 10.45 I asked the receptionist when the nurse was arriving. They made a call, then without acknowledging me at all, went into dr's surgery. I was called back, and told nurse was actually at east Croydon - could I go there?

I could not get to e Croydon by this time, and asked dr to call Parkway hub, who confirmed a nurse was in attendance.

By comparison the staff there were lovely and the receptionist seemed already to know my history; when I gave my name I was taken straight to the nurse.

The Purley receptionist had poor communication skills in my opinion, they did not come back to me to answer my query or even to tell me they were asking the dr to see me to explain the situation.

I see little point in giving a description of your reason to use the walk in when you fill in their form, if there is no one on reception who can assess which staff you need.

I wasted my time, and the dr's, at a time when I was feeling poorly anyway. Service seemed slow there generally, and as it transpired, was no help to me whatsoever.

Even completing this form has not been straight forward, as the hub is not specifically mentioned in the drop down no. 4.