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Not the best way to spend the day

Story from nhs.uk

"Not the best way to spend the day"

About: Whipps Cross University Hospital / Rheumatology

I had a 9.30am appointment and wasn't seen by a doctor until gone 12.30pm. What I would expect to be a morning off work turned out to be an entire day, after subsequent blood tests and x-rays. I've had on-hold calls cut off when I've tried to contact the hospital.

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Responses

Response from Whipps Cross University Hospital 6 years ago
Whipps Cross University Hospital

Submitted on 28/11/2017 at 12:14
Published on nhs.uk on 29/11/2017 at 03:23

We're sorry your experience with our rheumatology team wasn't to the usual high standard we strive for on a daily basis. For you to feel you didn't receive this is unacceptable and we can only apologise.

If you would like to discuss your experience further and for us to look into the issues you have raised, then please contact the PALS Team by email: pals@bartshealth.nhs.uk.

All the best,

Barts Health NHS Trust

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