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"Poor Aftercare"

About: Chiltern Hospital

After my operation it was clear they just wanted me out, even though I couldn't walk very well, and in a lot of pain. The ward also appeared only half full.

All the checks they did were matter of fact and no one really took time to talk to me just saying "Yes, you can go home now", and as I was still in a bit of a daze from general anesthetic etc I accepted what I was being told.

I endured a very painful journey home, and then had no idea about pain relief as a member of staff thrust pain killers in my hand and said "if you need them", well I had had back surgery less than 24 hours previous???

The only instructions I was given was to take off the dressing after 4 days, which I did and discovered more underneath which is obviously my stitches on a 4 inch cut, What do I do now??

I have received no follow up calls from them since, and have called twice for advice and no one has returned my calls.

My only option is my GP surgery who told me to pop in anytime to see the nurse.Thank god for the NHS.

All consultations and pre admission were superb. The hospital is immaculate and reception staff are very friendly and professional.

My operation went well, and theatre care was superb.

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Responses

Response from Chiltern Hospital 5 years ago
Chiltern Hospital
Submitted on 27/07/2018 at 16:14
Published on nhs.uk at 17:06


Thank you for your kind words about your time with us.

We are sorry to hear that you felt the aftercare you received let us down.

We have clear policies around the discharge of patients but it appears that we fell short in your case.

We have reviewed how we manage patients leaving us and will regularly monitor this aspect of our service to ensure we continue to improve.

Thank you for taking the time and trouble to write this review.

We value all feedback as it gives us a chance to get things right in the future.

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