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Totally Disgusted

Story from nhs.uk

"Totally Disgusted"

About: Bishop Auckland Hospital

Don't go here.

Consultant gave me no choice or options about treatment - I just got told what treatment I was going to get - apparently I was going to have no say in the matter what so ever.

Nor did they offer any information regarding possible side effects etc. Surely a patient should have the right to make an informed choice about their treatment?

Couch in the consultation room was covered in a sheet with a very obvious blood stain on it.

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Responses

Response from Bishop Auckland Hospital 6 years ago
Bishop Auckland Hospital

Submitted on 18/10/2017 at 10:35
Published on nhs.uk at 12:32

Thank you for providing feedback on your recent visit to Pain Management at Bishop Auckland Hospital.

I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the relevant manager.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with some more detail it would enable the Matron/Manager to look into your concerns for you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is cdda-tr.patientexperiencecddft@nhs.net

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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