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Lack of response

Posted By PatientZ

"Lack of response"

About: First Community Health and Care CIC

(as a parent/guardian),

I made an enquiry via the online form on at the end of September, but by 13th October still haven't had a response, over two weeks later, despite the website saying I should have a response within 2-3 days.

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Responses

Response from Beverley Sharp, Clinical Governance Manager, First Community Health & Care CIC 6 years ago
Beverley Sharp
Clinical Governance Manager,
First Community Health & Care CIC

Submitted on 16/10/2017 at 09:09
Published on Care Opinion at 10:40

Dear Patient Z

I am sorry that you haven't received a reply to your enquiry. Can I ask you to contact me to ensure your query is forwarded to the correct person for a prompt response.

Kind Regards

Beverley Sharp

Clinical Governance Manager

e mail: beverley.sharp@nhs.net

or Tel 01737 775463

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Response from Beverley Sharp, Clinical Governance Manager, First Community Health & Care CIC 6 years ago
Beverley Sharp
Clinical Governance Manager,
First Community Health & Care CIC

Submitted on 07/11/2017 at 14:14
Published on Care Opinion at 16:23

I am pleased that we have been able to resolve your query. Thank you for contacting the team.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by PatientZ (a parent/guardian)

Yes, you have been able to resolve the query that was the subject of my first comment. Unfortunately I am still awaiting the resolution of the issue which first caused me to seek communication with you.

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