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About: Northwick Park Hospital / Infectious diseases

I don't even know where to start..... if you ask me... is this would be the last hospital in the world I will still refuse to ever come back here. I m sleeping in a room with other 5 elder people every single one is over 70's bear in mind that I m only 28 year old. I m sleeping by the window side, I window is broken and is almost winter outside, I m asking the nurse to close it their reply that is broken and is been like that for ages...... Really!?! At 20:00 the I am asking the nurse to connect my fluids after I had a shower, they replays give me a moment..... of course they were busy... understandable! 21:00 i m due my treatment... no one here, finally at 22:00 i saw the nurse and remind them... someone is coming! A nurse came, To change my canula... they did not manage To do it.... they called the doctor! They are on their way! 23:00 i m getting back the high fever and ofcourse dehydrated, 00:00 doctor is finally here!!' Thank God! And so so so many other little things! People wake up! This is 2017 have a look at the shape of those wards and make your own opinion!

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Responses

Response from Pamela Mellor, Patient Relations Manager, London North West University Healthcare NHS Trust 6 years ago
Pamela Mellor
Patient Relations Manager,
London North West University Healthcare NHS Trust
Submitted on 13/10/2017 at 17:47
Published on Care Opinion on 16/10/2017 at 07:53


I am sorry that you having such a poor experience, but glad you let me know. We cannot investigate without more information. Please contact the PALS team on 0208 869 5118 or LNWH-tr.PALS@nhs.net and we will try to get you the answers you need.

Kind regards

Pam

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