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My experience at Radiology dept on 11.10.17

Story from nhs.uk

"My experience at Radiology dept on 11.10.17"

About: Eastbourne District General Hospital

I attended the Radiology Dept on 11.10.17 at 4 p.m. for the x-ray of my foot. They asked my to lie down and took two x-ray images of my foot without providing any protective cover for the rest of my body.

I saw some protective covers nearby and asked the person who had done the x-ray why they had not provided the protective cover for me. Their reply was that because I was past child bearing age, the protective cover was not required. They said to me that next time they would provide the protective cover. What nerve! Can you see how they treat people?

What do they know about their clients and risks? It would have taken just one second to give me a protective cover, it would not have hurt them to do it. They do not care about people and this attitude is totally unacceptable. I am very disappointed!!

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Responses

Response from Eastbourne District General Hospital 6 years ago
Eastbourne District General Hospital

Submitted on 20/10/2017 at 17:05
Published on nhs.uk at 18:31

We're deeply concerned and sincerely sorry that you had a poor experience with the Radiology department at Eastbourne District General Hospital. We would like an opportunity to speak to you so that we can gather further information that will enable us to look into what happened in greater detail and take appropriate action.

If you would like to do this, please contact our Patient Advice & Liaison Service (PALS). They can be contacted on 01323 435866 or by email at: esh-tr.PALSE@nhs.net.

PALS are a confidential service that liaise with Trust staff on behalf of patients and their families.

Please be assured we take your comments seriously and have shared your full posting with the Radiology Services Manager.

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