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"Ambulance and Emerg Outstanding - plse pass to..."

About: York Hospital / Accident and emergency

My wife, son and I were visiting wonderful York last August from Ottawa, Canada, and unfortunately, while enjoying a fine local restaurant, our 16-year-old son had a serious nut allergy reaction to a chocolate biscuit atop a lovely Italian dessert. Our son was in an elevated state of discomfort and experienced real difficulty in breathing.

A call was made to the emergency medical service and within a couple of minutes, a big yellow York Hospital ambulance promptly arrived to render assistance. The two staff members in the ambulance could not have been more professional, springing into action immediately to administer an anti-histamine intravenously, and providing wonderfully compassionate comfort to our son. The ambulance crew then delivered us quickly to the emergency reception at York Hospital.

We would like to sincerely thank and publicly laud the fantastic people at the York Hospital, and in particular, the amazing ambulance crew, who are truly outstanding members of the NHS. The people of York can be proud that they have such

terrific people working for them.

Sincerely,

Doug Christensen

Ottawa

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Responses

Response from York Hospital 6 years ago
York Hospital
Submitted on 16/10/2017 at 13:33
Published on nhs.uk at 14:33


Hi Doug,

Thank you for taking the time to contact us.

I am so pleased to hear that staff were able to react quickly and provide comfort to your son at what I am sure was a very scary moment. It's fantastic to know that our staff were so compassionate and that your experience was such a positive one.

I will be sure to send your feedback onto our CEO, Mr Patrick Crowley and the teams involved in your sons care.

I hope that your son has made a full recovery and that you were all able to enjoy the rest of your time in York.

Wishing you all the best

The PALS team

York Teaching Hospital NHS Foundation Trust

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