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Impressive

Story from nhs.uk

"Impressive"

About: Wythenshawe Hospital

My husband was very recently a patient on ward F3 for 8 days, having been admitted via A&E. We were both very impressed by the care he received there from all the staff: cleaners, the people delivering meals etc, nurses, support staff, ward clerks, pharmacists and doctors. Hope I haven't left anyone out! Everyone we came in contact with was professional, caring, kind and friendly. And all other patients we spoke to said the same. We were treated with respect and a friendly face every day. Also the food was good. Thanks to everyone for making our nightmare situation more bearable.

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Responses

Response from Patient Experience Team, Manchester University NHS Foundation Trust 6 years ago
Manchester University NHS Foundation Trust

Submitted on 11/01/2018 at 12:54
Published on Care Opinion at 12:57

Thank you for taking the time to post your feedback on the NHS Choices website. Please accept our apologies for our delayed response to your comments.

We were pleased to read that you were impressed with the care and treatment provided to your Husband by our staff at Wythenshawe Hospital. We were especially pleased that you found all of our staff to be professional, caring kind and friendly and that you were treated with respect. We were pleased that our staff were able to support your family at this difficult time. It is always good to receive feedback which highlights the dedication and empathy of our staff. It was good to know that you were happy with the food provisions provided during your Husbands stay. We will ensure that your kind comment is passed on to the Deputy Head of Nursing so that it can be shared with the wider teams in Accident and Emergency and on Ward F3.

Response from Wythenshawe Hospital 6 years ago
Wythenshawe Hospital

Submitted on 11/01/2018 at 13:58
Published on nhs.uk on 23/02/2019 at 17:06

Thank you for taking the time to post your feedback on the NHS Choices website. Please accept our apologies for our delayed response to your comments.

We were pleased to read that you were impressed with the care and treatment provided to your Husband by our staff at Wythenshawe Hospital. We were especially pleased that you found all of our staff to be professional, caring kind and friendly and that you were treated with respect. We were pleased that our staff were able to support your family at this difficult time. It is always good to receive feedback which highlights the dedication and empathy of our staff. It was good to know that you were happy with the food provisions provided during your Husbands stay. We will ensure that your kind comment is passed on to the Deputy Head of Nursing so that it can be shared with the wider teams in Accident and Emergency and on Ward F3.

The Patient Experience Team.

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