"Excellent from start to finish"

Day visit to Pagham for removal of tumour behind left ear. Not knowing what to expect, I was impressed and pleasantly surprised by the quality of treatment and efficient but caring staff, from reception through to recovery.

The airy and spacious Treatment Centre was better than I had imagined it might be; the staff pleasant and keeping me informed, from the initial discussion with the surgeon to the patient empathy evident throughout such a busy ward. Having a local anaesthetic and being fully conscious throughout the operation, I was aware of a good vibe among staff in the theatre and it was - for me anyway - interesting to hear the surgeon describe parts of the procedure to a junior who was present. I felt i knew exactly what was going on at all times and never felt just 'another patient' passing through the system.

I found the appointment procedure worked well, as did the initial consultancy, and was pleasantly surprised by the immediate written follow-ups, keeping me and my GP informed at all times.

Fortunately, I have had very little reason to visit hospitals over (far too) many years but this experience confirmed how fortunate we are in the UK to have the NHS.