"Maternity ward staff not helpful."

I had my twins at the New Cross maternity centre and all was great at the induction unit and delivery suite(Very friendly and courteous midwives and doctors) until I was transferred to the maternity wards. The midwives at the desk were neither helpful nor reassuring(I am a first time mum). They were also very rude and resenting. You'd press on the buzzer and nobody answers. There was also a bridge in the communication gap between the delivery suite and the maternity ward as I didn't notice continuity in my care. All in all I had the most terrible experience on the wards as I felt so lonely and not well taken care of.