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AMU / Ward 11

Story from nhs.uk

"AMU / Ward 11"

About: Good Hope Hospital / Elderly medicine

I think progress is slow and nurses take too long to come to buzzer calls. A patient is sometimes forgotten about and not checked on for hours. Both wards seem to be understaffed. Handovers are not Inn depth as some nurses don't know what medicine their patient is on at times. Positively care given is amazing, all staff are friendly and compassionate. The domestics and kitchen staf are amazing in proving a clean and satisfactory environment.

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Responses

Response from Good Hope Hospital 6 years ago
Good Hope Hospital

Submitted on 16/10/2017 at 11:56
Published on nhs.uk at 12:33

Dear Anonymous,

Please accept my apologies for the delay in responding to your posting.

Thank you for taking the time to post your comments regarding AMU and Ward 11 at Good Hope Hospital.

If you would be willing to provide further details such as your name, address, date of birth and the dates you were at Good Hope Hospital, as a Trust we would like the opportunity to review the issues that you have raised.

It is concerning that there was a delay in the buzzer being responded to, several hours delay in a patient being checked upon and the lack of in-depth handovers and being understaffed.

You can do this by contacting a member of the Patient Services Team on 0121 424 0808 or you can email your concerns to bhs-tr.Complaints-ConcernsandCompliments@nhs.net who can then take the necessary action.

If you do make contact, can I please ask you to advise the member of staff that you are responding to your posting.

I note your positive comments regarding the care and friendly staff, in particular the domestic and kitchen staff.

I will forward your positing to the senior management teams for AMU and Ward 11, so they are aware of your experience and can make any necessary improvements.

In addition, I will forward your posting the domestic and catering senior management teams, so they are aware of your positive comments.

Once again, thank you for posting, as patient feedback is important to us.

Yours sincerely

Jenny Langham

Patient Services Officer

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