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He really listened to me and that allowed me to breathe.

Posted By flowers for ever

"He really listened to me and that allowed me to breathe."

About: West London NHS Trust

(as the patient),

I went to Claybrooke in desperation. Before I entered the building I felt sick, my heart was pounding so strong I thought I was going to have a heart attack.

Then I met this wonderful man that showed me kindnesses and human understanding but most of all, he really listened to me and that allowed me to breathe.

I wish to thank Jonathan from the bottom of my heart for listening and truly understanding and helping me. You're an outstanding man that went above and beyond your job. You're someone that I will never forget, THANK YOU SO VERY MUCH .

Staff skills

Staff skills


Being listened to

Being listened to

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Responses

Response from Chris Bench, Clinical Director Primary and Planned Care, West London NHS Trust 6 years ago
Chris Bench
Clinical Director Primary and Planned Care,
West London NHS Trust

Submitted on 16/10/2017 at 08:16
Published on Care Opinion at 08:56


Thank you very much for letting us know about your experience at the Claybrook Centre. It's great to hear that Jonathan was able to help you at a difficult time.

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