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"Never again"

About: Whiston Hospital / Plastic surgery

Never again will I ever let myself be subjected to such inhuman treatment by ward staff. I was brought in by

ambulance to A&E and I have to say the staff there were amazing, compassionate and kind. Once I was transferred to a ward a few hours later I was treated with little or no respect I didn't even know what was going on no one would talk to me or explain why I was there. I was patched up and sent home with full thickness burns over 18% of my legs and told to take paracetamol for the pain...paracetamol for god sake I'm missing 18% of the skin on my legs and I'm sent on my way with basically no pain relief. I was in so much pain I could even use a toilet for 3 weeks! Did anyone care no did anyone help no. If I was a Dog the RSPCA would have shut down this god forsaken place for cruelty. This is only a small part of the story I could go on but basically 3 months on I have been in constant pain I now suffer flashbacks and nightmares of what was done and said to me. I didn't ask to be set on fire it was an accident I did however I did need help and what I got was attitude, humiliation and pain more pain then I have ever experienced in my life. I really don't understand what I could have done to be treated in such away there have been moments of such unbelievable pain I have actually wished for death this may seem a little far fetched but believe me at times I felt like I was on fire with no way to stop the pain. I ask you if you felt like you were on fire wouldn't you want it to end anyway possible. Sadly because of such horrible and horrific treatment I am now forced to look after my own burns which may or may not heal. I pray whoever reads this never needs help like I did and if they do a hope they get better treatment then I ever did.

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Responses

Response from Whiston Hospital 6 years ago
Whiston Hospital
Submitted on 10/10/2017 at 10:39
Published on nhs.uk on 11/10/2017 at 11:39


We take all issues surrounding patient experience very seriously and we are extremely sorry that on this occasion your experience was not at the standard we would expect. Please contact our PALS team on 0151 430 1376 so that we can discuss this further with you.

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