"I have visited the outpatients clinics..."
About: St Peter's Hospital (Chertsey) St Peter's Hospital (Chertsey) Chertsey KT16 0PZ
Posted via nhs.uk
What I liked
I have visited the outpatients clinics on several occasions, in particular the asthma clinic, and have been shocked at the offhand manner of receptionists and the chaos of appointments. It is a normal experience to wait 2 hours after your appointment time with no explanation or information on offer - receptionists frequently refuse to tell car drivers approx times, and behave as if it is an imposition to ask them - this is NOT the case at Frimley Park where receptionists almost always give good information and often will ring a car driver when the patient has completed their appointments. There seems to be a culture of 'don't care won't bother' in St Peter's hospital, in spite of all the fine words. Information boards where present are often a day or two out of date, and never corrected or updated.
The rheumataology clinic is an exception - staff there have been friendly and helpful.
What could be improved
Appointment times kept to. Proper information to be given if there is a delay. Patients should be treated with respect or even possibly care and friendliness! Get some compulsory customer service training from Tesco!
Is it a sick building? Should the whole thing be pulled down and rebuilt elsewhere on a decent sized site?