"Lack of privacy in waiting room"

I went to a Walk-in-Centre in Liverpool this weekend. The reception area gives patients zero respect in terms of privacy and confidentiality. They asked about date of birth & name, and repeat patients' address loud enough for everyone in the room to hear. A more bizarre aspect of the conversation includes questions about "ethnicity" and "religion", again loud enough to be heard by the public in waiting!This is a totally inappropriate manner of receiving patients, who may already be in pain, stressed out, or needing urgent medical care. No matter how relevant "ethnic origin or religion" may be to one's illnesses, I don't think patients should be questioned in an open waiting room. To me, the private triage room is the place for such questions, not the waiting room! The triage member of staff was also rushed and rude. In fact, I have never come across any healthcare assistant or nurse as rude and patronizing as they were.

A Walk-in-Centre should provide professional medical assistance to patients instead of questioning patients about their religion, etc. I will take this matter to a higher authority but, in the meantime, I think patients should know that they do not have to answer such questions in an open and public place where everyone else in the waiting room can hear them.