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Exemplary

Story from nhs.uk

"Exemplary"

About: Friarage Hospital Site

My review is based on my experience in the Ambulatory care and the CDU. I have unfortunately had to attend on numerous occasions over the last 6 months with complicated infections. The staff in both departments are absolutely brilliant and I have got to know several of them who now greet me with my fist name and always a warm smile. They know I don't like needles so make sure a particular nurse takes blood etc. I last attended the Ambulatory care dept. on Friday 6th October and have had two phone calls from them just to make sure I am feeling OK. I can't name names, but you know who I am referring to and all I can say is a massive thank you for your care and support. I

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Responses

Response from South Tees Hospitals NHS Foundation Trust 6 years ago
South Tees Hospitals NHS Foundation Trust

Submitted on 09/10/2017 at 12:24
Published on Care Opinion at 13:35

Hello,

Thank you for taking the time to share your story.

I am delighted that you have had such a positive experience with the Trust and it is always rewarding to hear stories of how our staff are delivering care and support to patients when they need it most.

I will happily pass your feedback on to [relevant department]. If you would like me to pass this on to specific staff members I will need some further details as the information you have given here has been anonymised. If you would like to provide further detail please can I ask you to get in touch via our email address: stees.compliments@nhs.net or by phone on 0800 028 2451 and I will be happy to help you further.

Thank you, again, for taking the time to provide us with feedback.

Chloe Holmes - Patient Experience Administration Assistant

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