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"State of A&E and other problems"

About: Barnet Hospital / Accident and emergency

I am writing on behalf of my brother, who was taken by ambulance from his care home to A&E at Barnet on Sunday 24 September. He had a serious UTI and was extremely confused.

It took over five hours until he was seen by a doctor, and during that period he was lying in a bay on a blood-stained sheet with a blood-stained blanket over him. The floor of the cubicle was extremely dirty. After a few days in Cedar Ward, he was moved to a single room, due to the fact that he had MRSA in his nose. At no point was he offered a pressure relieving mattress, so on discharge on 4 October he had a grade two pressure sore.

It is now 7 October and he is waiting for an ambulance to take him to be readmitted. Although the UTI had cleared, owing to the intravenous antibiotics, he is now passing a large amount of blood in his catheter.

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Responses

Response from Barnet Hospital 6 years ago
Barnet Hospital
Submitted on 09/10/2017 at 11:58
Published on nhs.uk at 15:34


Hello

Thank you for taking time to leave feedback on the care and experience of your brother, please pass my apologies to him as the description you leave is far below the standard we expect to be given.

I would also like to apologise to you for the experience you witnessed and your own. I have raised with senior staff and asked them to look into it; if you are able to send me your details to richardchester@nhs.net I can make sure we let you know what we have done but also be able to ask any further information if needed.

Apologies again and I hope the latest visit was more positive.

Kind Regards

Richard

Richard Chester - deputy director of patient experience

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