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"AMU"

About: Royal Berkshire Hospital

After being advised by my consultant to come into the hospital I was called by one of the medical team and told to go to A&E and that I would be expected.

I got to A&E I was given a leaflet to explain that I was an expected patient and what that meant, I was triaged quickly, bloods taken, I was given fluids and anti biotics and painkillers and I was told that they were waiting on a medical bed and that I would be seen by one of the medical doctors when I was on the ward. A&E were great.

I was moved to AMU. Where I was put in a room and left there. At 4am I asked for painkillers and was told that I couldn't have any as they didn't have a drug chart and they were waiting on the doctor coming round, the nurse went and came back and said that they couldn't say how long it would be until the doctor would be round as there were other sicker patients than me and they would prioritise patients that hadn't been seen by a doctor yet. I pointed out that I had been in the hospital for 9 hrs by this time and hadn't seen a doctor yet, I was told that I must have as I'd been given antibiotics in A&E.

I did not appreciate being made to be a liar! I was tired, ill and in pain and all I wanted was paracetamol. I appreciate it was busy and fully understand that there are patients sicker than I am but after being there 9 hrs I don't think asking to have paracetamol or expecting to see a doctor is too much to ask.

I discharged myself. I feel really ill but I'm better off at home as at least I have painkillers. It's a shame as I've been at the hospital a lot recently and everyone especially my consultant has been brilliant. But there is no way on earth I will go back to AMU. Not a chance.

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Responses

Response from Royal Berkshire Hospital 6 years ago
Royal Berkshire Hospital
Submitted on 09/10/2017 at 10:49
Published on nhs.uk at 15:37


This review is very disappointing as AMU strive to keep patients comfortable and safe with excellent communication skills. We are very sorry that you had such a poor patient experience on AMU and you were not given painkillers when you required them - you should been prescribed something to keep you comfortable while you were waiting to be reviewed and clerked by the medical team. This could and should have happened whilst still maintaining priority for sicker patients. We are sorry that this ultimately led to you self discharging from the unit. We would urge you to please contact the Patient Relations Team, either by telephoning 0118 322 8338 or by emailing talktous@royalberkshire.nhs.uk - this will allow us to fully investigate your experience and address your concerns.

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