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Waiting area seating

Posted By HJR

"Waiting area seating"

About: University Hospital Wishaw / Trauma & orthopaedics

(as a relative),

As the result of a fall, my wife had a full hip replacement. Prior to discharge from Wishaw General Hospital, the Occupational Health took great care to ensure that, at home our bed, toilet seat, various chairs all had appropriate temporary measures put in place e.g. raised toilet seat with support frame. All measures to ensure that the new hip would not be damaged or dislocate.

On attending a follow up appointment at Outpatients, we were surprised to find that the fixed seating in the A & E waiting area, had very low fixed plastic seating without arms. Not all in the waiting area would  require higher seating with support arms. However as it was stressed to us before my wife was discharged, following her operation, correct support and seating is required for minimum period of 8 weeks.

I would have thought that a designated area of appropriate seating in the waiting area would have been provided.

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Responses

Response from Maureen Dobbin, Service Manager Maternity & Neonates, University Hospital Wishaw, NHS Lanarkshire 6 years ago
We are preparing to make a change
Maureen Dobbin
Service Manager Maternity & Neonates, University Hospital Wishaw,
NHS Lanarkshire

Submitted on 11/10/2017 at 09:01
Published on Care Opinion at 11:08

picture of Maureen Dobbin

Dear HJR,

Many thanks for taking the time to post your comments. I am delighted to hear that your wife's discharge was well planned especially by the occupational therapist.

As a result of your feedback we are going to review the seating in multiple locations on the site and will share this concern with our colleagues across NHS Lanarkshire.

I hope that your wife is continuing to recover well at home,

Best Wishes

Maureen

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Response from Janice McClymont, Occupational Therapy Head of Profession, University Hospital Wishaw, NHS Lanarkshire 6 years ago
We are preparing to make a change
Janice McClymont
Occupational Therapy Head of Profession, University Hospital Wishaw,
NHS Lanarkshire

Submitted on 22/11/2017 at 15:36
Published on Care Opinion at 15:59

picture of Janice McClymont

Dear HJR,

I hope that your wife has made good progress following her total hip joint replacement surgery earlier this year, and that she is regaining her independence with every day activities.

Since your last post, we have undertaken a review of the seating in Physiotherapy and Occupational Therapy waiting areas across the 3 acute hospital sites in Lanarkshire. We have identified some areas for improvement to the seating within the therapy waiting areas at Monklands and Wishaw hospitals, and we will progress these proposed changes to enhance access and independence.

Kindest regards

Janice

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Response from Maureen Dobbin, Service Manager Maternity & Neonates, University Hospital Wishaw, NHS Lanarkshire 6 years ago
We have made a change
Maureen Dobbin
Service Manager Maternity & Neonates, University Hospital Wishaw,
NHS Lanarkshire

Submitted on 22/11/2017 at 16:10
Published on Care Opinion at 16:30

picture of Maureen Dobbin

Dear HJR,

Since your last post we have reviewed the seating within the Orthopaedic clinic and now have seats available to support patients who have undergone surgery similar to your wife. These seats are stored within the clinic and the reception staff are able to notify the staff within the clinic that seating is required.

I hope that your wife is still continuing to recover well,

Best Wishes

Maureen

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Update posted by HJR (a relative)

Thank you

HJR

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