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Care Opinion

Telephone message

Posted By Babs A

"Telephone message"

About: Queen Elizabeth University Hospital Glasgow

(as a staff member posting for a patient/service user),

Telephone message left notifying of ophthalmology appointment. Person phoning spoke very quickly and didn't repeat telephone number. I have a hearing impairment. My grandson who also listened to the call took three attempts to be able to get the phone number.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 6 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 11/10/2017 at 11:13
Published on Care Opinion at 12:48

picture of Nicole McInally

Dear Babs A

Thank you for posting on Care Opinion.

I am sorry that you were unable to hear the message left on your telephone. If you want to confirm your appointment details, the telephone number for the Ophthalmology Clinic at the Queen Elizabeth University Hospital is 0141 452 3156.

I will make sure that we share your feedback with the Ophthalmology Department.

Kind Regards

Nicole

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