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"Rapid access chest pain clinic?"

About: North Middlesex Hospital / Accident and emergency

On Saturday 23rd September I began to feel unwell at home. Sweaty/clammy a feeling of pressure on my sternum (no pain), light headed and dizzy (almost fainting). As the symptoms did not resolve after 1/2 hour I called an ambulance. I was taken to NMH A&E Department. The paramedics were excellent the A&E Doctor was also very thorough.

I had repeated tests done, and a heart attack was ruled out, but experienced extremely high blood pressure and a fast resting heart rate which took almost 4 hours to resolve.

The A&E Doctor said she was referring me to the rapid access chest pain clinic and I should be seen within 2 weeks, but that if I hadn't been contacted in 1 week I should phone the hospital.

I called a staff member whom I was advised was responsible for appointments on Monday 2nd October and left a message. I called again today (Friday 6th October) on both occasions leaving my contact details and asking someone to call me.

I have heard nothing from the Cardiology department nor the RA Chest Pail clinic, and I suspect that this person's phone is not monitored.

This situation is unacceptable I will be making a formal complaint which I will be copying to the CCG and should I not be contacted in the next 7 days from today's date I will make a private appointment and will be sending the bill to the Trust

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Responses

Response from North Middlesex Hospital 6 years ago
North Middlesex Hospital
Submitted on 27/10/2017 at 13:02
Published on nhs.uk at 16:00


Dear Margaret,

I am sorry that you have had difficulty getting through to the Cardiology Department, and that it’s taken a while to respond to you. In order to try and resolve your query, can you please call me direct on telephone number: 07775 181010. With thanks.

Kind regards

Christopher Dinsdale

Deputy Divisional Director of Operations

Medicine and Urgent Care

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