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"Eye department"

About: Wye Valley NHS Trust

Just wanted to say thank you to the eye department at Hereford County Hospital. My 2 year old daughter was referred by the GP and we were seen quickly and efficiently. We were seen by a senior orthoptist, who obviously has lots of experience of working with little ones and they were fab at communicating with my daughter and getting her to cooperate. We were then seen by a consultant who again was brilliant. Explained everything clearly and answered all of our questions. The consultant was reassuring and listened to our concerns. She has since been seen by another orthoptist, who again was really good with our daughter. The reception staff are friendly and have always been apologetic when issues have arisen. Very impressed with the department.

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Responses

Response from Wye Valley NHS Trust 6 years ago
Wye Valley NHS Trust
Submitted on 10/10/2017 at 14:37
Published on nhs.uk on 11/10/2017 at 11:42


On behalf of the Wye Valley NHS Trust thank you for your kind comments in respect of your daughter's care and treatment whilst visiting the Ophthalmic Department here at the County Hospital.

The Trust is always happy to receive good or bad comments in order that we can continue to improve our service.

We will pass your comments on to the department in order that they are shared with the staff.

We hope your daughter continues to make good progress.

Patient Experience Team

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