Generally I find the clinic to run fairly well.
However, I have suffered great frustration with the 01772 777600 telephone number today.
I needed to contact the centre on a Thursday morning, when the centre is open for blood tests (I know this because I had only just left the centre 10 mins before).
I tried to contact the 777600 number and was put on automatic hold for approx. 5 mins., after which time the system cut the call off.
I called a further 3 times and was cut off again after waiting 5 mins.
30 mins later I was still unable to get through to anyone!!
This is a disgraceful service and needs to be sorted out.
There were two staff members on the reception desk when I left the centre yet no-one was available to pick up the telephone in more than 20 mins!
The whole point of the call was to try to change my next appointment time, and living more than 20 miles away I can't simply call in to do this.
With no other contact number I have no way of sorting this without the confidence that someone is there to answer the telephone.
Disgracefu, Minerva Centre, please deal with this issue, for patient's sake.
"Hopeless telephone Contact number"
Posted via nhs.uk
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