"Caring, Efficient & Professional Professor and..."

I was very pleased with my experience with the Eye department under Professor's Care at QMC.It was good to be treated with professionalism and care. I am truly grateful and I appreciated their follow-up and willingness to answer questions also. A big thank you to all of them. Keep up the good work!

Everyone was very nice, and it is nice to be treated well since you are the patient in need of help.

I was very well taken care of. The Doctors, surgeons, nurses & staff are professional and very thorough in the operative theatre as well as in the outpatient eye department. I was welcomed with friendly staff and they were very helpful.

The pre-op wait was under an hour and Doctors and nurses were very nice and helpful in explaining and assessing the pre-op care.

Indeed a courteous and professional staff throughout my journey from outpatient to the post-op care and the subsequent follow-ups in the OPD.

Surgeon has been a skillful professional eye surgeon and I cannot begin to express my satisfaction with them and their team.

From the front desk to the nurses, and the doctor, each and every one of them was courteous, professional, and made my visit as comfortable as they possibly could. Please forward my thanks on to each and every one of the staff there.

From “What patients want” (as recommended by the Picker Institute, www.pickereurope.org), I have identified those issues and correlated it to my cataract surgery care under the team at the QMC. My experience has been very positive and briefly as follows:

• A fast access to reliable health advice for the deterioration in eyesight with posterior cataract and other associated eye comorbidities.

• An effective treatment delivered by trusted professionals (Professor and team at the QMC).

• A participation in decisions and respect for preferences (eg choice of anesthesia, cataract surgery and the implantation of lens etc.)

• A clear, comprehensible information and support for self-care, for example, pre- & post-op cataract surgery care, Q & A and the access to emergency numbers, leaflets, brochure etc.

• An attention to physical and environmental needs (placed in different air-conditioned rooms during the pre-op and post-op period, other comorbidities checked and observed), offered hot tea/coffee with a smile!

• An emotional support, empathy, and respect for the patient during the whole process.

• Finally the continuity of care and smooth transitions to post-op follow-up appointments

I am writing to thank your entire staff for the excellent care received during my visit to the eye department over last 6 months at the QMC, Nottingham,