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"Colonoscopy"

About: Royal Sussex County Hospital / Infectious diseases

Yesterday I went to the Brighton and Sussex University hospital for a colonoscopy, following a meeting with a Senior nurse last Thursday.

I was absolutely petrified!

There was a possibility that I could have cancer and my fears were helped by the amazing approach from all of the staff I met on both occasions.

Even the builders in the lift last Thursday offered me help to find my way to the right department and back to the main road afterwards.

The actual procedure could not have been any better anywhere, we have experienced private medical treatment in the past and some of the care and attention was better than we have received there.

The receptionist, the nursing staff, the doctor and all of the staff were so helpful and caring.

I could not have had better treatment anywhere. I was surprised how they even showed caring for my son who accompanied me, explaining where the cafe was etc.

Thank you all, you have helped me so much and I feel very relieved that it is over - I even had a happy ending to the day!! 10 out of 10 for everyone.

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Responses

Response from Royal Sussex County Hospital 6 years ago
Royal Sussex County Hospital
Submitted on 05/10/2017 at 15:53
Published on nhs.uk at 20:32


Thank you for taking the time to share your kind and thoughtful feedback with us.

I was so pleased to learn that the care you received made such a difference at, what must have been, a very worrying time.

I will, of course, share your comments with the teams involved - messages such as yours are always greatly appreciated by our staff.

with best wishes

Jane Carmody

Head of Patient Experience, PALS and Complaints

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