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The commitment of the staff was very obvious on all levels

Posted By blackbirdpq38

"The commitment of the staff was very obvious on all levels"

About: Royal Oldham Hospital / Maternity

(as a service user),

We had a great level of care, and in an adverse day we still managed to have our elective section, during surgery the commitment of the staff was very obvious on all levels.

This made us feel that we were just as important as any other patient including emergencies as the surgical team went the extra mile. On the ward the staff have always been prompt when we needed them and delivered great advise and guidance but at the same time listened to our choices too.

If I could of asked for one thing to be better it would be the fact that there was no beds when we first arrived causing confusion, this led to the fact that we were first in but last seen which was frustrating, although after that we had a great experience.

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Responses

Response from Samantha Whelan, Patient Experience Midwife, Royal Oldham Hospital - Women's and Children's 6 years ago
Samantha Whelan
Patient Experience Midwife,
Royal Oldham Hospital - Women's and Children's

Submitted on 12/10/2017 at 07:32
Published on Care Opinion at 10:37

Thank you for taking the time to share your experience of our maternity service. It is good to hear that that you felt that the staff went that extra mile to support you. I will speak to the antenatal ward manager Julie Gala about the confusion wheln you first arrived but in the meantime if you wish to speak to me in more detail about this please cotnact me at:

samantha.whelan@pat.nhs.uk

Once again thank you for your comments I will forward them on to the theatre team and maternity staff.

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