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Fast Efficient Treatment

Story from nhs.uk

"Fast Efficient Treatment"

About: Alnwick Infirmary

I had the misfortune to fall and fracture my wrist whilst on holiday in Northumberland and was referred to Alnwicks Minor Injuries Unit. I was seen and treated within an hour and a half. I would like to mention and thank all the staff that I met there.

The receptionist, the nurse and the radiologist all treat me with great courtesy,respect, dignity and amazing speed.

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Responses

Response from Alnwick Infirmary 6 years ago
Alnwick Infirmary

Submitted on 04/10/2017 at 16:23
Published on nhs.uk on 06/10/2017 at 04:16

Dear Kim

Many thanks for taking the time to post your review.

I’m so sorry to learn that you had an accident whilst on holiday in Northumberland; I do hope it didn’t spoil your stay too much.

That being said, I’m so pleased to read that you were treated so well by the whole team and you received the care you needed so quickly.

I will take pleasure in sending your feedback to the staff involved in your care and I hope that you’ve arrived home safely.

With best wishes

Jessica

Jessica Mallach

Head of Quality Improvement & Patient Experience

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