"Very disappointed after weeks of waiting."

Today I attended my second appointment at Bishop Auckland Hospital Dermatology department. After weeks of waiting for my appointment I was extremely disappointed after I barely got a word in edge ways.

Instead of having a two way conversation about why I was there and the available treatments on offer I was talked at and interupted. I was told what treatment was best for me and what I wanted rather than me being able to actually have any input into what I would rather do.

Furthermore, half way through the appointment a random person walked in, and without knocking or addressing themselves they just sat down beside me. I thought this was extremely inappropriate and off putting when I was in the middle of having a very private and personal consultation. After feeding this back politely to the Doctor once the appointment had ended, all I got was an aggressive answer back, informing me they needed this assistance to help get leaflets for patients out of their drawers. I thought this was very unnecessary as the drawer was less than a metre away from their desk.

I left my appointment feeling lower than I felt before I walked in and do not feel any further forward. The treatment I was told I’d be having is not suitable for me, and one treatment was not properly explained as to what it actually did.

Therefore, I am frustrated and stuck as to what to do next, I feel as though I should completely give up on treatment as every time I attend appointments I am not given much help. I am extremely dissatisfied with the service I received today and it is very, very unlikely I will be attending another appointment with the doctor I was referred to in the dermatology department.