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Excellent care all round

Story from nhs.uk

"Excellent care all round"

About: Friarage Hospital Site / Accident and emergency

My husband attends outpatient Regularly we never wait for more than 10 mins over appt time. Dec 2016 he was admitted as emergency was seen immediately, within 1 hour had

X-ray and all necessary tests and was admitted to the assessment ward where he spent the next 2 weeks.

The care was second to none, both in hospital and the aftercare which they set up. EG Oxygen supply in our home. All the staff were very professional, caring and informative, always taking time to explain what was happening and to answer any questions.

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Responses

Response from South Tees Hospitals NHS Foundation Trust 6 years ago
South Tees Hospitals NHS Foundation Trust

Submitted on 02/10/2017 at 09:11
Published on Care Opinion at 10:37

Dear Caroline,

Thank you for taking the time to share your story.

I am delighted that you have had such a positive experience with the Trust and it is always rewarding to hear stories of how our staff are delivering care and support to patients when they need it most.

I will happily pass your feedback on to the relevant department. If you would like me to pass this on to specific staff members I will need some further details as the information you have given here has been anonymised. If you would like to provide further detail please can I ask you to get in touch via our email address: stees.compliments@nhs.net or by phone on 0800 0282451 and I will be happy to help you further.

Thank you, again, for taking the time to provide us with feedback.

Chloe Holmes - Patient Experience Administration Assistant

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