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Brilliant care.

Posted By M1969

"Brilliant care."

About: Crosshouse Hospital / Cardiology

(as a relative),

Would like to give credit where it's due to hard worked staff in ward 4E

at Crosshouse Hospital, Kilmarnock. My Mum was in for roughly a week after being

admitted to the combined assessment unit first. Care she received was brilliant

and can't thank staff in both facilities enough. From food, cleanliness and being keep informed to my Mums progress was first class.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 02/10/2017 at 15:03
Published on Care Opinion at 15:03

picture of Eunice Goodwin

Dear M1969,

This is lovely to hear. Thank you so much or taking the time to let us know about such a good experience of the Cardiology unit and the CAU. I will take great pleasure in passing this to both departments, I am sure you will have made their day. I hope your Mum us getting on well in her recovery.

best wishes,

Eunice

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