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"Poor aftercare post operation"

About: Derriford Hospital

From the time I arrived on the ward after the operation, I experienced what in my opinion was sub standard and degrading care.

The staff knew my problems and difficulties in holding a full bladder and was made to walk (with a drain tube/container) to the toilet with continuing disastrous results, making me feel humiliated especially with the "open door" policy for visitors. I was unable to walk unaided due to bad reaction to anaesthetic and therefore needed help, which could never get to me on time.

Consequently at night I lay in a wet bed because the staff could never get to me in time.

To solve this, it would have been so simple to give me a bedside commode with the curtains drawn a request that they did not acknowledge.

When I consistently asked for a bowl of water to wash with, I was ignored and therefore didn't wash for about three days.

I was afraid to eat and drink in case it aggravated my toilet dilemma and as a result I became sore, afraid and extremely anxious instead of being on the mend.

Overall my hospital experience has left me with anxiety problems and post operative stress symptoms, for which I am now being treated by local medical services, who by the way, were unaware that I had been admitted for an operation.

On Discharge from the hospital I had to wait six hours from the time I was told I could go to receiving my medication package.

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Responses

Response from Alison Stanton, Complaints and PALS Manager, University Hospitals Plymouth NHS Trust 6 years ago
Alison Stanton
Complaints and PALS Manager,
University Hospitals Plymouth NHS Trust
Submitted on 23/04/2018 at 12:45
Published on Care Opinion at 15:02


picture of Alison Stanton

I am very sorry to hear of your experience at this hospital and would be very grateful if you would get in touch with us so that we can look into the concerns you have raised. Unfortunately, it has not been possible to identify from your account above the ward into which you were admitted.

Should you wish us to investigate your concerns in more detail, please contact our Patient Advice and Liaison Service on 01752 439884 or 01752 432564. Alternatively, please email the team at: plh-tr.PALS@nhs.net

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