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Pharmacy

Story from nhs.uk

"Pharmacy"

About: Burnley General Hospital

After having a new gel prescribed by Dermatology went to Pharmacy at 4.45 and at 5.25 was told it was not in stock and would need to be ordered we are now 26 hours later with no word from them.A suggestion would be to vet prescriptions on arrival and the computer system must know the stocking levels of drugs in stock and tell patients straight away and alleviate the overcrowding of the department.

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Responses

Response from Burnley General Hospital 6 years ago
Burnley General Hospital

Submitted on 29/09/2017 at 11:50
Published on nhs.uk on 01/10/2017 at 04:12

Thank you for taking the time to share your experience on NHS Choices

I am extremely sorry to hear of the difficulties you have experienced and will ensure that your comments are brought to the attention of the senior staff for the department and shared with the team.

If you would like to provide further information about your experience you can contact the Patient Experience team.

You can contact me (Melissa Almond) on 01254 734087 or by email at patientexperience@elht.nhs.uk

Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

Many thanks again for taking the time to provide your feedback.

Kind regards

Melissa Almond

Senior Patient Experience Facilitator

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