"Appointment system needs improving -..."
About: Royal United Hospital Royal United Hospital Bath BA1 3NG
Posted via NHS Choices
What could be improved
Appointment system needs improving - that is putting it mildly. I need an operation and was told it would be mid August. After visiting my GP as I was in so much pain, he wrote asking that the date be brought forward. Obviously his opinion has been completely ignored. I have had two appointments for the op and both have been cancelled. The appointment today was cancelled just as I was about to leave home. I am 80 and live about 20 miles from the hospital. Public transport takes 3 bus rides to get there. After the op I would have to pay for a taxi to take me back home. It would seem that nobody really cares. This hospital would not survive in private practice. I now have an appointment for 3 weeks time. Dreading the thought of another phone call on the day in question. Surely it can't happen a 3rd time!!!!