"Appointment system needs improving -..."

We are very sorry that this patient's operation was cancelled twice. Due to operational reasons and having to prioritise a number of urgent cases, it is regrettable that for a short period during the summer when we had to postpone some patients with less urgent surgical procedures. We are aware that it is not acceptable for patients to have treatment cancelled at short notice and we are revising working practices to ensure we address this issue. Addressing a different point in this patient's comments; the hospital does offer all eligible patients the option of transportation to and from the RUH free of charge and has done so for some considerable time. We recommend that this patient, or indeed any patient not satisfied with the standard of care they receive, contacts the hospital directly in the first instance. In this way, we are able to deal directly with any issues raised and to ensure their onward care is of the high standard we would wish it to be.