It's third hospital which I visit in UK and to give honest opinion-the worst one. At first I've never before seen that system of appointments like e.g. I was 7th on the list, after 3 or 4people more came I was 10th. Later again 6th and again 12th. It made my waiting time much longer. I could understand that some people are in more urgent condition than the other but it should be resolved in another way. For example 2gp's who are designed to see people with minor injuries (and separate list for those ones) and the rest of staff to take care about more serious casualties. It will make everything clear and fair for everyone. In the situation which I was I felt like not really important patient. To be honest meantime while I was waiting for any doctor who can see me my symptoms gone almost at all. So probably this system will help patients to treat themselves on them own. After almost 2hrs sitting in the lounge I had been seeing by nurse. They only took my pressure and heart rate and asked me to gave urine sample. The Nurse was really unprofessional and I didn't feel treated well as they played with their phone all the time when I had assessment with them. For me it looks quite like no respect. As a patient I think doctor or nurse should speak with me, ask if I'm all right or just be with me just in case but this nuse was interested more by their phone than me. After this the nirse told me that I should go to take my urine sample. The nurse wasn't kind at all. At least I met one helpful staff member on the desk. They checked estimated waiting time for me, give me some advices. Later I was move to 'primary care' list. On reception I heard that it will be faster then but again same story - no. 2 in a list, later 4th. Again 2nd and again 6th. I'm writing my opinion still sitting there as it's already another one hour waiting in primary list. I had strong abdominal pain by which I had problems with breathing about 21. After 22 I came here and waiting already 4hrs - as I said my symptoms starts going away by this time. It's not clean at all - everywhere cups and other rubbish on the floor. Another thing that also samples (like urine) has a time when are helpful - after 1-2hrs usually terminated and aren't helpful anymore as showing nothing in examinations. I think people here doesn't know or doesn't care about this because no one took a sample from me when it was ready. I heard only 'give it to the doctor' but I don't know when I will see them. I definitely won't recommend this place to anyone.
"Worst emergency which I visited"
About: Leicester Royal Infirmary / Accident and emergency Leicester Royal Infirmary Accident and emergency Leicester LE1 5WW
Posted via nhs.uk
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