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"very impressed with all of it"

we were visiting relatves, my husband was in pain with an abcess on his bottom, on the wednesday my niece took him to the clinic, he was given antibiotics for a week but if any problems to get in touch, the next day thursday the abcess had got bigger and realy painfulthe walk in center again and we got a gp's appointment and the doctor was amazing, they rang the RVI and he had an emergency op on the friday morning, We cannot thank them enough for the swift action that was given. then on the sat sun and monday he wold have the wound drained and re-dressed, we had to travel back home on the monday(as I needed my own medication) and they told him to take plenty of stops on the jpurney, After the last time on the monday I phoned our GP to book him in for further treatment, but was told I would have to phone up on the tuesday as they were fully booked, however when I phoned take on the tuesday he WAS given a appointment, and also block bookings for as long as it will take, I just want to point out the difference in the clinics and to thank your walkin clinic as amazing./

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Response from Molineux Urgent Treatment Centre 6 years ago
Molineux Urgent Treatment Centre
Submitted on 10/10/2017 at 14:31
Published on nhs.uk on 11/10/2017 at 11:43


Thank you for taking the time to share such positive feedback with regards to the members of staff you encountered on Ward 16 at Neurosurgery, RVI.

We are delighted that your experience of the various staff groups was “brilliant” and that you also had a good experience when encountering members of the Infectious Diseases Team.

We would like to wish you the very best with regards to your future diagnostic tests and assure you that your positive feedback and gratitude will be shared with those involved in your care who we know will be encouraged by your kind words and appreciation.

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