"Out Patient Appointments a shambles"

Arrived as directed for my outpatient appointment at 13:00hrs on 26th September, only to find that the clinic did not open until 13:30hrs, when the clinic did open at 13:40hrs (my appointment was at 13:30hrs), I was informed that my notes were at another clinic (the one which I would attend after the diagnostic tests from this clinic), and I could therefore not have my appointment until the notes turned up.

On enquiring the clerk was unable to give me a time for the notes to appear so that I could have the appointment.

After 1 hour I enquired again as to the whereabouts of the notes and still was unable to be given an answer.

As my second appointment was at 14:50 sufficient time had been wasted so that I would now be late for that appointment too..

Again I enquired regarding the whereabouts of the notes, once again no definitive answer was given and the clerk could not project a time of when they would be there.

After 3 hours I decided that this was totally unacceptable and would go home to re book the appointment.

On attempting to rebook the appointment the automated system continually failed to work, and I was not able to rebook the appointment

I am left therefore without an appointment to see the heart specialist and am unsure of the direction to take for re booking.

The whole system is a complete shambles, unreliable, and not fit for purpose, furthermore I am at the mercy of this sham to oversee my healthcare.

Unacceptable in every element.