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"Not impressed"

About: Northumbria Specialist Emergency Care Hospital

My baby was brought in with breathing difficulties two student doctors began poking round with him further causing him distress had I have known at. The time they were students I would have refused them looking at my son but I was not informed of this.

The curtains in the room we were but in were covered in either blood or vomit I don't know which one of the sheets I was given was stained. I had to keep asking for some bedding as they didn't offer any.

The nebulizer was left on for three hours after it had been used causing a noise threw the night disturbing my sons rest.

It took the doctors offer to turn out the light for us as the nurse didn't. I had t I ask for food for my son as he wasn't offered lunch or tea the first day or luch the second day. I wasn't provided food as I couldn't leave the room to get any thing fir myself I was breast feeding and trying to care for mys son.

the nurse disappeared to find out it my son needed his medicine and didn't come back for hours I had to go and look for them in the end.

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Responses

Response from Northumbria Specialist Emergency Care Hospital 6 years ago
Northumbria Specialist Emergency Care Hospital
Submitted on 28/09/2017 at 16:53
Published on nhs.uk on 30/09/2017 at 04:15


Dear Sir/Madam,

I am very sorry to read your review and to know that we didn’t get things right for you. I would like the opportunity to look further into your comments to make sure we do all we can to learn from your experience. Please could you email me with your sons details to Patient.Experience@northumbria-healthcare.nhs.uk

In the meantime I will forward your comments regarding the cleanliness and catering to our estates team.

Looking forward to hearing from you,

Jan

Janice Hutchinson - Service Improvement Lead

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