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Admission via ambulance to Ayr hospital A and E

Posted By 49mas

"Admission via ambulance to Ayr hospital A and E"

About: Scottish Ambulance Service / Emergency Ambulance University Hospital Ayr / Accident & Emergency

(as the patient),

Arrived at Ayr A&E around midnight following waiting on an ambulance from around 21. 00 hours via NHS 24 service. I am physically disabled and a wheel chair user who caused some kind of knee injury twisting badly increasing my long standing pain condition ten fold and rendering me unable to mobilise at all.

I was reviewed and had X-ray to exclude bony injury. The duration of my stay in A&E on a trolley was from midnight until approximately 14. 00 hrs. A disabled young adult with a long standing chronic pain condition and an acute knee injury causing uncontrollable pain levels was left on a trolley for 14 hours, during this time I was prescribed and given naproxen for pain on an empty stomach despite being an Asthmatic on 2 different inhalers with a plan from Orthapedics to be discharged home on this.

It's in my medical admission record that I'm asthmatic. I wasn't offered food or drink until around 13. 30 hrs. My pain levels were being ignored and put down to my chronic pain condition. The nursing staff were the only support offered when medical staff persistently tried to discharge me home with pain of the scale and mobility non existent. I thought this kind of treatment was unheard of in this day and age. Absolute neglect of a young vulnerable adult desperate for help with an acute injury. I need answers as to why my situation was so badly handled.

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Responses

Response from Martin Esposito, Consultant Paramedic - Major Trauma, Clinical Directorate, Scottish Ambulance Service 6 years ago
Martin Esposito
Consultant Paramedic - Major Trauma, Clinical Directorate,
Scottish Ambulance Service

Submitted on 29/09/2017 at 09:01
Published on Care Opinion at 09:22

picture of Martin Esposito

Dear 49mas


Thank you for sharing your experience on Care Opinion.

I was very sorry to hear about your experience when you injured your knee. It was clearly a very painful and frustrating experience for you.

Without knowing the details of the case it is difficult for me to answer why you waited for an ambulance. What I can explain to you is that we have a range of ambulance response levels. Our emergency calls are all triaged in order to identify the most serious cases. This ensures that our ambulances are available to attend patients with immediately life threatening illnesses or injuries in the first instance. We also have urgent transfer requests, where the referring health care professional will request a time frame for us to be with the patient. The timeframes can vary but are often between 1 and 4 hours. At times when we are experiencing high demand for our service we do concentrate our resources on how highest priority emergency calls.

If you would like to contact me, I would be more than happy to look into your case in more detail. You can contact me on 0131 314 0003 or at martinesposito@nhs.net

Thank you again for sharing and I do hope that you are recovering well.


Take care

Martin.

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Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 29/09/2017 at 14:34
Published on Care Opinion at 14:38

picture of Eunice Goodwin

Dear Dear 49mas,

I would like to add to Martin's response. I am also very sorry for your distressing time. I would like to explore the points you raised about your hospital perspective. If you would like me to do so,, I can be contacted on 01563 826222 or by email at Eunice.goodwin@aapct.scot.nhs.uk.

I too hope you are recovering now,

Kind regards,

Eunice

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Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 02/10/2017 at 11:02
Published on Care Opinion at 11:17

picture of Eunice Goodwin

Dear 49mas,

Thank you so much for contacting me off-line. With the additional information you give us, we will be able to look into this.

Best wishes,

Eunice

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