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Clinical negligence.

Story from nhs.uk

"Clinical negligence."

About: Conquest Hospital / Accident and emergency

Visited a@e on Friday 12th august 2017 following eye injury and told I needed to be seen urgently by eye department and would receive a telephone call in next 48 hours. This has not happened. A@e adamant the referral went through. I have tried to contact eye department without success and still no phone call to be seen now Tuesday 15th. Suffering eye pain and constant headache, I have simply been left. I regard this as clinical negligence and will be or am making a formal complaint.

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Responses

Response from Conquest Hospital 6 years ago
Conquest Hospital

Submitted on 03/10/2017 at 10:09
Published on nhs.uk at 13:31

Dear Ms Jennings

We are concerned to read about your experience, and we sincerely apologise for the distress caused. As a trust, we are committed to providing high quality care, however, what you describe is clearly not the high standard we expect.

If your issue has still not been resolved, we would advise you to contact our Patient Advice & Liaison Service (PALS). They will look into your query by liaising with trust staff on your behalf.

They can be contacted on 01424 758090 or by email at: esh-tr.PALSH@nhs.net.

Thank you for bringing this issue to our attention. please be assured that we take your concerns seriously and have shared your full posting with senior staff to act upon.

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