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"Check your bill"

About: Princess Margaret Hospital

I attended for a straightforward scan of my jaw prior to having dental implant treatment at my dentists. I was massively overcharged, with my card being charged several months after the scan, when I was not present. When I rang the head office to say there must have been a mistake I was spoken to so rudely that it bordered on abuse.

It took 6 months and a threat of county court action to get a refund. I did not receive an adequate apology and when I asked for compensation for the upset, my time taken to resolve this, phone calls, postage costs and loss of interest on my money it was flatly refused. I would never use this company again and I have read similar reviews that suggest their main concern is getting hold of your money.

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Responses

Response from Princess Margaret Hospital 6 years ago
Princess Margaret Hospital
Submitted on 28/03/2018 at 16:16
Published on nhs.uk at 17:06


We are very sorry to hear your feedback. The Executive Director would be keen to speak to you so we may learn from your experience and make improvements where necessary. As you have posted anonymously may we ask you to call on 01753 743 302, where we will be expecting your call.

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