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Care Opinion

Well looked after by delightful friendly staff

Posted By Caspar

"Well looked after by delightful friendly staff"

About: Norfolk & Norwich University Hospital / Urology

(as a service user),

I was referred by the GP for a Urology appointment, was telephoned about two days later and offered an appointment within the week.

Self check in 8. 58, called in 9. 01, scanned by very pleasant doctor then asked to take a seat outside is be seen by the consultant. Back in in about five minutes, procedure explained, lovely nurse to tell me what to do. Procedure over and done with in about three minutes. All clear, off you go. In and out in 52 minutes, well looked after by delightful friendly staff. I'm so impressed. Everyone was friendly, professional and efficient!

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Responses

Response from Sarah Eastwood, PALS Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust 6 years ago
Sarah Eastwood
PALS Manager,
Norfolk and Norwich University Hospitals NHS Foundation Trust

Submitted on 04/10/2017 at 13:04
Published on Care Opinion at 14:38

Dear Patient

Thank you for your kind comments about your recent attendance at hospital. I am pleased to read that staff were friendly, professional and efficient. I will share this with all staff involved in your care. Thank you for taking the time to write with your thanks and praise.

With kind regards

Sarah Eastwood, PALS Manager

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