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Removal of cyst on right hand

Story from nhs.uk

"Removal of cyst on right hand"

About: Trafford General Hospital / Trauma and orthopaedics

I cannot fault the care and support given by the nursing and medical staff on ward 22 and theatre. My post op stitch removal involved a two hour delay but the nursing staff were wonderful.

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Responses

Response from Patient Experience Team, Manchester University NHS Foundation Trust 6 years ago
Manchester University NHS Foundation Trust

Submitted on 04/10/2017 at 10:29
Published on Care Opinion at 10:57

Thank you for your comments posted on the NHS Choices website regarding the care you received on Ward 12, Trafford General Hospital following removal of the cyst from your hand. It was very kind of you to write and compliment the staff as it is good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to hear that you felt well cared for and supported during your stay. It is always good to receive feedback which highlights the hard work of our staff. Your feedback has been passed to the Matron for Ward 12 and shared with the Ward 12 nursing and medical team.

Mrs Entwistle, Ward Manager for Ward 12, Trafford General Hospital is sorry that you had a long wait on the ward for your procedure. She explains that the Senior Orthopaedic Management Team are currently working with the surgeons to introduce staggered admission times for our patients to reduce the waiting time and improve patient experience.

You may wish to provide more details about your experience and if you would like to do this then please do not hesitate to contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO17/0179.

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