"Disgusting care went there by ambulance not by..."

My friend was admitted three weeks ago and was only discharged this week care was atrocious. They were placed in a side ward and supposed to be barrier nursed however she was not informed of this and went along the ward to the drinks machine. Some members of staff wore aprons and gloves when entering but others didn't. When the call bell was used no one answered. The patients doctor had advised the hospital of the diagnosis but this was ignored and a derogatory diagnosis was made which they later admitted was wrong and acknowledged that the care had been delayed by 48 hrs. The care she received was worse than she received four years ago.They will not write and complain because complaints are not treated seriously and families are not prepared to fight.