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"Experience in A&E"

About: Barnsley Hospital / Accident and emergency

Consultant in rheumatology clinic was concerned my elderly mother may have a chest infection or worse.

Given the late time of day, about 5pm, they sent her down to A&E .

Triage nurse was extremely rude showing total lack of courtesy or compassion. Mother felt as she was being reprimanded for not going to GP and was extremely distressed.

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Responses

Response from Barnsley Hospital 6 years ago
Barnsley Hospital
Submitted on 25/09/2017 at 10:44
Published on nhs.uk at 11:31


Hi

We are really sorry to hear about this. Please contact our Patient Advice and Complaints Team on 01226 432330 or email barnsleypals@nhs.net and a member of their team will look into this for you.

Kind regards

Barnsley Hospital

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