This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Consultation was just what I've come to expect"

About: Queen Elizabeth University Hospital Glasgow

(as the patient),

I feel a lot of staff I saw at the Queen Elizabeth Hospital in Glasgow were acting in an unprofessional manner. On entering the main entrance, I was astonished to see a NHS worker in theatre uniform, this including a face mask that was now dangling from neck and a head wrap, in full ready for op state. This person was chatting away drinking from a bottle of water. I found this unprofessional.

So here I am, wondering what has happened to the doctors of yesteryear as I travel on through to my chosen department. Thinking this is a one off I check in and take my seat. What I see is another NHS worker in semi surgery outfit.. Normal trousers but top half he's ready for action (no mask or head gear this time though).. he was there the whole time I was, this being some 20minutes, doing very little but chatting.

The actual consultation was just what I've come to expect, unless you have a lump or a broken leg ie something obvious then be prepared for finding your own cure. 

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 6 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 29/09/2017 at 11:09
Published on Care Opinion at 11:16


picture of Nicole McInally

Dear WherehavetheStandardsgone

Thank you for your post on Care Opinion.

I am sorry to read that you feel that our staff were acting in an unprofessional manner.

NHS Greater Glasgow and Clyde has a Staff Uniform and Dress Policy which staff must adhere to. This policy clearly states that staff should remove face masks, hats and masks before leaving the department.

We will share your concerns with the Chief of Medicine and the Senior Management Team.

Kind Regards

Nicole

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k