"Staff lie to me!"

Attending appointment with neurology services this morning at 10.20. I arrived BTC at around 10.00. I first when to the reception and ask where should I go, the staff point me to (1) 1st first right hand side far end. I went there, the staff there said I should go to the other side at opd1 (2). When there, staff said I should go to the opposite end on 2nd floor (3). When there staff said I should follow the corridor and to city hospital (4). When there and staff said I should go back to opd1 in BTC 1st floor (2)

So when there again. But I before that, just want to be sure so I went to the reception in main entrance again to ask. Staff there said I should go to a&e because I don't have appointment! I insist and shown them the letter. Then they ask me to go to the (1). So I went there again, and staff insist I should go back to (2). So at the end manage to get the staff to check for me. They said my appointment has been cancelled, they will see if the dr can see me! After a wait, they came out and say they have checked the system and it is my GP cancelled the appointment and I should go back to my GP to sort it out! That is 11.45 by the time I leave the hospital!

So I went to heck with my GP immediately. They check the system and apparently dr in BTC has cancelled my appoint the this morning.

No one inform my of cancellation, and someone is lying about who cancell the appointment, and it is very very late cancellation!

I need answers!